Submit a Request and Track Progress

Customer Support and Ticket Assistance

For subscription, payment, connection, or refund issues, submit a ticket through the user panel. Your issue details, follow-up information, and replies stay together in one ticket for easy tracking.

Primary Support Channel

Submit a Ticket After Signing In

Tickets are best for issues that require checking account status, order records, subscription settings, or connection behavior. Choose a clear subject and include your platform, when the issue occurs, steps already tried, and any message shown on the page.

Response expectations: Tickets are handled according to queue position and issue complexity. Check updates in the user panel; no fixed response time is promised. If more information is needed, reply to the original ticket rather than splitting the same issue across multiple records.

Open the Ticket Center

Contact channels

Contact Channels and When to Use Them

The available information does not provide a public email address or Telegram contact, so this page does not list unverified addresses or accounts. The official support channel currently available is the user-panel ticket system.

User-Panel Ticket

Best for: Activating a plan, resetting traffic, upgrade adjustments, payment status, retrieving a subscription, importing it into a client, connection issues, and refund requests.

How it works: Sign in to create a ticket, then check replies and add information in the same record. For payment issues, specify whether you used Alipay / WeChat Pay / USDT.

Email

Channel status: No customer-support email address is currently public, so this page does not provide an email contact option.

Response expectations: An unpublished email channel cannot be used as a valid way to submit a request. For support, use the user-panel ticket system directly.

Telegram

Channel status: No Telegram contact account or group is currently public, so this page does not display an unverified contact option.

Response expectations: Telegram is not currently an official support channel. For account, subscription, and connection issues, rely on the ticket record.

Before submitting

Have This Information Ready

Complete details reduce back-and-forth. Share only what is needed to identify the issue, and never paste a subscription URL or account password on a public page.

Subscription and plan: State your current plan, activation status, and whether the issue occurred during purchase, an upgrade, or a traffic reset.
Connection issue: Specify which platform you use—Windows / macOS / iOS / Android / Linux—and describe the messages shown before and after connecting.
Route issue: Describe your use case, selected region, and when the issue occurs so the team can determine whether an international route change may help.
Payment issue: State which method you used—Alipay / WeChat Pay / USDT—and describe the status currently shown for the order.
Refund issue: State the reason for your request and include the relevant order in the ticket. Refunds are governed by the refund policy; this service provides a 60-day no-questions-asked refund.

Account note ijvpn registration does not require an email address; a username and password are enough. Sign in to the relevant account before submitting a ticket so you can keep checking its history in the panel.

Support FAQ

Is an email address required to register?

No email address is required. A username and password are enough to register. Keep your login details safe so you can access the user panel and view your subscription and tickets.

How can I contact ijvpn if there is no public email address?

Sign in to the user panel and submit a ticket. The ticket system is the current official support channel for subscription, payment, connection, and refund issues.

Where can I see the reply after submitting a ticket?

Return to the Ticket Center in the user panel to view its status and replies. If you need to add details, continue replying to the original ticket.

What information is needed for a connection issue?

Include your platform, when the issue occurs, the selected route, any message shown on the page, and the steps you have tried. A clear description is usually more helpful for diagnosis than simply writing “Unable to connect.”

Can I request a refund through a ticket?

Yes. Submit a ticket from the relevant account and include the order details and reason for the request. Processing follows the refund policy; this service provides a 60-day no-questions-asked refund.