Subscription & Connection Help Center

No email address is required. Register with a username and password. Save your username and use a unique password for ijvpn; these credentials are needed to sign in to the user panel, view plans, and access your subscription.

Sign in to the user panel and open the client and subscription section to access your account’s current subscription. Marketing pages do not publish real subscription URLs or direct static installer links; always copy or import the subscription from your own user panel.

First confirm that you copied the complete subscription content, not the marketing page URL from your browser’s address bar. Then update the subscription or refresh the configuration in your client. If the list is still empty, retrieve it again from the user panel and check that the plan is currently available.

Update it in the client when the route list changes, the client has not refreshed for a long time, or you have retrieved the subscription again from the panel. If routes appear and connect normally, there is no need to repeatedly delete the configuration; use the client’s update function instead.

No. ijvpn supports simultaneous use on an unlimited number of devices. The same account subscription can be used on Windows, macOS, iOS, Android, and Linux. After switching devices, retrieve the subscription again from the user panel and import it.

Disconnect the current route first, then reconnect using another route that matches the target service’s region. Completely quit and reopen your browser afterward. If the system network has just changed, you can also turn the client connection off and back on to avoid reusing stale network state.

The app may not use the system network settings, or client rules may have assigned it to a different path. Switch the client to a broader connection mode, then fully quit and reopen the app. If that does not help, change routes and review the client rules.

After a network change, the previous connection may retain stale state. Disconnect ijvpn, confirm that the new network can open ordinary webpages on its own, then reconnect to a route. If the public network requires web authentication, complete it in a browser before starting the connection.

Pause repeated retries first and check that the local network is not switching between access points. Then change routes, update the subscription, and restart the client. If the same issue occurs across multiple networks, submit a ticket from the user panel with your platform, route name, and the steps that triggered the problem.

Reinstalling does not change the plan on your account, but locally saved client settings may need to be imported again. After installation, sign in to the user panel, retrieve the subscription, add it again, and update the route list. Do not rely on old links saved in an unknown location before uninstalling.

Reduce parallel downloads and cloud sync on the local network, then try different routes in the same region. Route performance varies by time, access network, and target service, so choose based on actual playback on your current network rather than locking in a route after a single test.

For ordinary webpages and general apps, start with a nearby route to reduce cross-region distance. For content restricted to a specific region, prioritize a route matching the target service’s region. ijvpn covers 90+ countries / 200+ routes, so switch by use case instead of using one region for everything.

Check whether the local network is downloading files or syncing data, then switch to another route in the same region and reopen the playback page. Some platforms retain their previous quality decision, so fully quit and reopen the app after changing routes. If the local network is unstable, rule out access-quality issues first.

Streaming responses require a persistent connection, and even a brief network change can interrupt the current session. Keep the device network stable, pause activities that change network conditions, and choose a route that is currently performing steadily. After switching, reopen the conversation page so it does not continue using the interrupted connection.

Wireless quality, background tasks, system network settings, and client rules can all affect performance. Connect both devices to the same access network, pause background transfers, and test them separately. If the difference remains significant, review rules, system updates, and network permissions on the slower device.

Monthly plans include ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. Data resets monthly on the activation date rather than at the start of each calendar month; check the current subscription details in the user panel for the exact reset status.

No. Data packages remain available until used and never expire. Options are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Unlike monthly subscriptions, which reset on the activation date, they suit users who prefer to consume data gradually according to actual usage.

For a mid-cycle upgrade, the price difference is converted into the remaining days. Before submitting the upgrade, check the current plan, target plan, and displayed result in the user panel, then confirm before proceeding. Do not confuse a monthly plan upgrade with purchasing a separate data package.

Alipay / WeChat Pay / USDT are supported. Open the Plans page in the user panel, choose a monthly subscription or data package, and complete the process using the methods shown at checkout. Check payment status and order results in the user panel records.

ijvpn offers 60-day refunds. To request one, sign in to the user panel, open the ticket page, select the relevant order, and describe your refund request. Keep the order record available for verification. Do not submit account credentials or the complete subscription content on public pages.